TERMS AND CONDITIONS
Ordering:
When you order jewelry from Cassí Copenhagen, it will always take up to a week before your jewelry is dispatched. This is because all our jewelry is handmade in a limited number. When you have placed an order, you will receive an order confirmation by e-mail in which the above also appears. When your order is dispatched, you will receive both an SMS and an e-mail from DAO, which tells you that your package has been delivered and will soon be sent to either your address or a parcel shop.
Payment:
Cassí Copenhagen reserves the right for price errors and delivery failures from our suppliers.
We offer several possible payment methods. However, the most secure is to pay with a payment card. We accept MasterCard and MasterCard Debit.
Payment by electronic payment card is carried out using an encrypted SSL payment system for secure and confidential payment.
Prices:
All prices shown on the website are incl. 25% Danish VAT and stated in Danish kroner (DKK). Please note that the price at the time of ordering will be the applicable price for the purchase.
Delivery:
At Cassí Copenhagen, we always send our packages insured with a tracking number. We do this with the shipping company DAO, which notifies you by both SMS and e-mail when there is news about your package. Your package will be delivered to your address or in a parcel shop near you. When you receive an SMS or an e-mail that the package is ready for pick-up, you just have to bring the code that you received with your SMS or e-mail.
The expected delivery time with DAO is 3-5 working days, and the price for this delivery is DKK 43-46.
Right of withdrawal:
At www.cassicopenhagen.com you have a 14-day full right of withdrawal from the day you receive the order.
You can either return the jewelry and get the money back or exchange it for a gift certificate. However, you should be aware that we only refund the return amount to the card and the cardholder who originally made the purchase.
When you have to return an item, it is important that you send it back in the same condition and in the same original packaging as when you received the jewelry. The jewelry must be sent with an insured delivery company (preferably DAO) to the following address:
Cassi Copenhagen
Breeltehøj 25
2970 Hørsholm
61794404
You must bear the shipping costs in connection with the return or exchange of the item yourself.
Refund:
When we receive your return package, we will process it as quickly as possible within 7 days. Note that we only refund the return amount to the card and cardholder who originally made the purchase.
Warranty:
When you shop at Cassí Copenhagen, you have a 24-month warranty, pursuant to the Danish Sale of Goods Act. This means that you can either have the item repaired, exchanged, the money back or a reduction in the price, depending on the specific situation.
If the damage to the goods has occurred as a result of mistreating on the part of the customer, it is not covered by the warranty.
Complaints regarding errors and defects must be notified to cassicopenhagen@gmail.com within a reasonable time after receipt of the goods (max 2 months). If the complaint is justified, we will of course refund your (reasonable) shipping costs.
Privacy Policy:
We do not resell or pass on personal information to others. This information is only registered in our customer register and you can have your information deleted at any time if desired.
When we have to send your ordered goods, we need the following information: Name, address, telephone number and e-mail address. The only purpose we have with this personal data is to be able to deliver the product correctly to you.
At Cassí Copenhagen, you always have the right to object to the registration of your personal information. In addition, you also have the right to insight into what information is registered about you. You have these rights according to the Personal Data Act, and in connection with this, you can contact us by e-mail; cassicopenhagen@gmail.com.