DELIVERY & RETURNS
Delivery:
At Cassí Copenhagen, we always send our packages insured with tracking number. We do this with the delivery company DAO, which notifies you by both SMS and e-mail when there is news about your package. Your package will be delivered in your mailbox at the address you have specified with your orders or in the nearest parcel shop.
The expected delivery time with DAO is 1-4 weekdays, and the price for this delivery is from DKK 35-39.
If you buy for at least DKK 499, shipping is free. Both home delivery and delivery to the parcel shop.
Please note that we do not ship packages abroad at this time.
Note that it can take up to 7 days before your order is shipped, as all the jewelry is handmade to order.
Return:
At Cassí Copenhagen, you can return your packages if you regret your purchase or are not satisfied with the item. You can do this within 14 days of receiving your goods. If you want return your jewelery, then put it in the jewelery box in which you received the jewelery and put it in a bubble envelope, if necessary. the one you received your jewelry in. At coolrunner.dk you can create a package label, for your bubble envelope for about 39kr, with the following information:
Cassí Copenhagen
Breeltehøj 25
2970 Hørsholm
61794404
As soon as we receive your return, and checked that it is in the same condition as when we sent it to you, we will refund the money to the account on which the purchase was made. You will receive an email as soon as we has started the refund and thus the money will be in your account after 3-5 banking days.
Please note that we disclaim any responsibility for lost packages if you do not follow the above and ship immediately delivery company without tracking and insurance.